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Shipping Policy

Security Policy

Terms of Use

Privacy Policy

California Transparency in Supply Chains Act Disclosure


Order Tracking
Please contact Customer Service for order tracking information.

Shipping & Handling Charges
Shipping & Handling charges are noted during the check-out process.

Multiple Delivery Attempts
If no one is available to receive the package and it cannot be left in a secure location, two subsequent attempts to deliver will be made. Wine orders require an adult signature, so whenever possible, we strongly encourage you to use a commercial business address to assure the fastest delivery time.

Benefits of Using a Commercial Delivery Address
We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Wine orders require the signature of an adult.


Please contact customer service with return or exchange inquiries.
mail@maisonry.com  (707) 944-0889


We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence. The result is a Web site that offers you the high level of service, convenience and trustworthiness.

The Secure Order Process
Using our e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish.

1. Entering Your Order
Every purchase is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don't need to do anything special to invoke them.

2. Making a Positive ID
Once you've clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with us. Once a positive ID is made, your order continues.

3. Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.

After your browser has entered secure mode, we'll ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.

4. My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment.

You will receive an email confirmation of your purchase, and you will be directed from Secure Mode back to the website.

Making a Purchase with a Browser That Doesn't Support Security?
You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode. Please note that the latest versions of Netscape's and Microsoft's browsers have security features, and both are free for downloading. Visit either company's Web site for details.

We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns.

Last Updated: December 18, 2014


Please read these Terms of Use (the "Agreement") carefully. Your use of the Site (as defined below) constitutes your consent to this Agreement.

This Agreement is between you and Ma(i)sonry Napa Valley ("Ma(i)sonry" or "we") concerning your use of (including any access to) the website currently located athttp://www.maisonry.com/ (together with any materials and services available therein, and successor site(s) thereto, the "Site").

This Agreement hereby incorporates by this reference any additional terms and conditions posted by Ma(i)sonry through the Site, or otherwise made available to you by Ma(i)sonry. Your use of the Site is governed by this Agreement regardless of how you access the Site, including through the Internet, through Wireless Access Protocol (commonly referred to as "WAP"), through a mobile network or otherwise.

By using the site, you affirm that you are of legal age to enter into this agreement. If you are using the site on behalf of a company or other organization, then you are entering into this agreement on behalf of yourself and such organization, and you represent that you have the legal authority to bind such organization to this agreement.

Ma(i)sonry prohibits the sale of alcohol to persons under the age of 21. By purchasing alcoholic beverages through the site, you affirm that you are over the age of 21 and acknowledge that the person receiving a shipment of alcoholic beverages from the site is over the age of twent-one (21). Any alcoholic beverages made available in connection with the site are intended for personal consumption only and not for resale.

  1. Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Site. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

    Your use of the Site following any changes to this Agreement will constitute your acceptance of such changes. The "Last Updated" legend above indicates when this Agreement was last changed and the date in which the changes are effective. We may, at any time and without liability, modify or discontinue all or part of the Site (including access via any third-party links); charge, modify or waive any fees required to use the Site; or offer opportunities to some or all users.

  2. Information Submitted Through the Site. Your submission of information through the Site is governed by Ma(i)sonry's Privacy Policy, located at http://store.maisonry.com/?method=pages.showpage&PageID=b208a20f-d1e1-5964-3169-21d182ae18de&WineryID=49272a5c-060f-173a-57b6-117e7f3d6945 (the "Privacy Policy"). You represent and warrant that any information you provide in connection with the Site is and will remain accurate and complete, and that you will maintain and update such information as needed.

  3. Jurisdictional Issues. The Site is controlled or operated (or both) from the United States, and is not intended to subject Ma(i)sonry to any non-U.S. jurisdiction or law. The Site may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Site is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Site's availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose.

  4. Products. The Site may make available listings, descriptions and images of goods or services (collectively, "Products"), as well as references and links to Products. Such Products may be made available by Ma(i)sonry or by third parties. The availability through the Site of any listing, description or image of a third-party Product does not imply our endorsement of such Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy or timeliness of such listings, descriptions or images (including any features, specifications and prices contained therein). Such information and the availability of any Product is subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are for convenience only. We make reasonable efforts to accurately display the attributes of Products, including the applicable colors, however the actual colors you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. It is your responsibility to ascertain and obey all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product.

  5. Transactions. We may make available the ability to purchase or otherwise obtain certain Products through the Site or through other sales channels such as telephone orders, mail orders or our physical location(s) (a "Transaction"). All wine made available for purchase through Ma(i)sonry is sold not by Ma(i)sonry itself but by the winery that produced the wine, with the Transaction being facilitated by Ma(i)sonry on behalf of the producing winery(ies). If you wish to make a Transaction, you may be asked to supply certain relevant information, such as your credit card number and its expiration date, your billing address and your shipping information. You represent and warrant that you have the right to use any credit card or other permitted payment method that you submit in connection with a transaction. By submitting such information, you grant to us the right to provide such information to third parties for purposes of facilitating Transactions. Verification of information may be required prior to the acknowledgment or completion of any Transaction. You agree to pay all charges incurred by you or on your behalf through the Site, at the prices in effect when such charges are incurred, including all shipping and handling charges. In addition, you are responsible for any taxes applicable to your Transactions. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service.

    Restrictions. Ma(i)sonry reserves the right, including without prior notice, to limit the available quantity of or discontinue making available any Product; to impose conditions on the honoring of any coupon, discount or similar promotion; to bar any user from making any Transaction; and to refuse to provide any user with any Product. By making a Transaction, you represent that the applicable Products will be used only in a lawful manner. By making a Transaction, you represent that you are age twenty-one (21) or over and that the applicable Products will be used only in a lawful manner. You agree that you will not resell any products or services obtained through a Transaction.

    Refunds & Exchanges. Refunds and exchanges will be subject to Ma(i)sonry's applicable refund and exchange policies and to any limit imposed on returns or exchanges of wine by applicable federal and state rules.

    Shipping. Wine purchased through Maisonry is shipped not by Ma(i)sonry itself but by a third party shipper acting at the direction of the winery that produced the wine(s) purchased in the Transaction. By law, wine may only be delivered to individuals age twenty-one (21) and over, and generally an adult signature is required.

  6. Registration; User Names and Passwords. You may need to register to use all or part of the Site. We may reject, or require that you change, any user name, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Ma(i)sonry, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name, password or account for the Site.

  7. Rules of Conduct. In connection with the Site, you must not:

    • Post, transmit or otherwise make available through or in connection with the Site any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, fraudulent or otherwise tortious; (c) obscene, indecent, pornographic or otherwise objectionable; or (d) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner.
    • Post, transmit or otherwise make available through or in connection with the Site any virus, worm, Trojan horse, Easter egg, time bomb, spyware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.
    • Use the Site for any purpose that is fraudulent or otherwise tortious or unlawful.
    • Harvest or collect information about users of the Site.
    • Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available, including by hacking or defacing any portion of the Site; or violate any requirement, procedure or policy of such servers or networks.
    • Restrict or inhibit any other person from using the Site.
    • Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Site except as expressly authorized herein, without Ma(i)sonry's express prior written consent.
    • Reverse engineer, decompile or disassemble any portion of the Site, except where such restriction is expressly prohibited by applicable law.
    • Remove any copyright, trademark or other proprietary rights notice from the Site.
    • Frame or mirror any portion of the Site, or otherwise incorporate any portion of the Site into any product or service, without Ma(i)sonry's express prior written consent.
    • Systematically download and store content of the Site.
    • Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, "scrape," "data mine" or otherwise gather content from the Site, or reproduce or circumvent the navigational structure or presentation of the Site, without Ma(i)sonry's express prior written consent. Notwithstanding the foregoing, and subject to compliance with any instructions posted in the robots.txt file located in the Sites' root directories, Ma(i)sonry grants to the operators of public search engines permission to use spiders to copy materials from the Sites for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials. Ma(i)sonry reserves the right to revoke such permission either generally or in specific cases, at any time and without notice.

    You are responsible for obtaining, maintaining and paying for all hardware and all telecommunications and other services needed to use the Site.

  8. Limited License. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Ma(i)sonry to use the Site, you may view one (1) copy of any portion of the Site to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use.

  9. Ma(i)sonry's Proprietary Rights. We and our suppliers own the Site, which is protected by proprietary rights and laws. Our trade names, trademarks and service marks include MA(I)SONRY, the Medallion design and any associated logos. All trade names, trademarks, service marks and logos on the Site not owned by us are the property of their respective owners. You may not use our trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained on the Site should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

  10. Third Party Materials; Links. Certain functionality of the Site may make available access to materials made available by third parties ("Third Party Materials"), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third Party Materials.

    We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement shall be deemed to be a representation or warranty by Ma(i)sonry with respect to any Third Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third Party Materials (in whole or part) through the Site at any time. In addition, the availability of any Third Party Materials through the Site does not imply our endorsement of, or our affiliation with, any provider of such Third Party Materials, nor does such availability create any legal relationship between you and any such provider.

    Your use of third party materials is at your own risk and is subject to any additional terms, conditions and policies applicable to such third party materials (such as terms of service or privacy policies of the providers of such third party materials).

  11. Disclaimer of warranties. the site and any products and third party materials are made available to you "as is" without any warranties of any kind, whether express, implied or statutory. Ma(i)sonry disclaims all warranties with respect to the site and any products and third party materials to the fullest extent permissible under applicable law, including the warranties of merchantability, fitness for a particular purpose, non-infringement and title. This section 11 does not affect any express warranties that we may provide directly to you in writing with respect to products purchased through the site.

    All disclaimers of any kind (including in this section and elsewhere in this agreement) are made on behalf of both ma(i)sonry and its affiliates and their respective shareholders, directors, officers, employees, affiliates, agents, representatives, licensors, suppliers and service providers (collectively, the "Affiliated Entities").

    While we try to maintain the timeliness, integrity and security of the Site, we do not guarantee that the Site is or will remain updated, complete, correct or secure, or that access to the Site will be uninterrupted. The Site may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Site. If you become aware of any such alteration, please contact us by visiting https://www.maisonry.com/visit/contact.php and providing a description of such alteration and its location.

  12. Limitation of liability. Ma(i)sonry will not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages of any kind, under any contract, tort (including negligence), strict liability or other theory, including damages for loss of profits, use or data, loss of other intangibles, loss of security of information transmitted via the site (including unauthorized interception by third parties of such information), even if advised in advance of the possibility of such damages or losses. Without limiting the foregoing, Ma(i)sonry will not be liable for damages of any kind resulting from your use of or inability to use the site or from any products or third party materials. Your sole and exclusive remedy for dissatisfaction with the site or any products or third party materials is to stop using the site. The maximum aggregate liability of Ma(i)sonry for all damages, losses and causes of action, whether in contract, tort (including negligence) or otherwise, shall be the greater of: (a) the total amount, if any, paid by you to Ma(i)sonry to use the site; and (b) ten U.S. dollars ($10). All limitations of liability of any kind (including in this section and elsewhere in this agreement) are made on behalf of both ma(i)sonry and the Affiliated Entities.

    Applicable law may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights.

  13. Indemnity. Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Ma(i)sonry and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys' fees) arising out of (a) your use of, or activities in connection with, the Site; and (b) any violation or alleged violation of this Agreement by you.

  14. Termination. This Agreement is effective until terminated. Ma(i)sonry may terminate or suspend your use of the Site at any time and without prior notice, including if Ma(i)sonry believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or suspension, your right to use the Site will immediately cease, and Ma(i)sonry may, without liability to you or any third party, immediately deactivate or delete your user name, password and account(s), and all associated materials, without any obligation to provide any further access to such materials. Sections 2–7 and 9–18 shall survive any expiration or termination of this Agreement.

  15. Governing Law; Arbitration. The terms of this Agreement are governed by the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. Except for disputes that qualify for small claims court, all disputes arising out of or related to this agreement or any aspect of the relationship between you and Ma(i)sonry, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, will be resolved through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury and you agree that Ma(i)sonry and you are each waiving the right to trial by a jury. You agree that any arbitration under this agreement will take place on an individual basis; class arbitrations and class actions are not permitted and you are agreeing to give up the ability to participate in a class action. The arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes ("Supplementary Procedures"), as amended by this Agreement. The Supplementary Procedures are available online at https://www.adr.org/aaa/ShowPDF?doc=ADRSTG_015820. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The arbitrator's decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.

  16. Filtering. We hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available from GetNetWise (http://kids.getnetwise.org/) and OnGuard Online (http://onguardonline.gov/). Please note that Ma(i)sonry does not endorse any of the products or services listed on such sites.

  17. Information or Complaints. If you have a question or complaint regarding the Site, please contact us by visiting https://www.maisonry.com/visit/contact.php. You may also contact us by writing to 6711 Washington Street, Yountville, CA 94599, Attn: Customer Service, or by calling us at 855-998-8800. Please note that email communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your email correspondence with us. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

  18. Miscellaneous. This Agreement does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Ma(i)sonry. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular shall have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement shall be construed as if followed by the phrase "without limitation." This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Ma(i)sonry relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Ma(i)sonry relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Site or by email (including in each case via links), or by regular mail. Without limitation, a printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Ma(i)sonry will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

Unless otherwise noted, Site © 2014 Ma(i)sonry Napa Valley.

Last Updated: December 18, 2014


Ma(i)sonry Napa Valley (“Ma(i)sonry” or “we”) values its customers and respects your privacy, and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through our website currently located at http://www.maisonry.com/ (together with any materials and services available therein, and successor site(s) thereto, the “Site”).

This Privacy Policy does not apply to information collected through any means other than the Site — such as information collected through our physical location(s) and call centers — although you may opt out from certain uses and disclosures of your Personal Information by us, as described below under the “Choices and Access” section, with respect to all Personal Information collected by Ma(i)sonry, regardless of whether such information is collected through the Site or otherwise. 

We encourage you to read this Privacy Policy before using the Site or providing information to us. By using the Site or providing information to us, you acknowledge that we may collect, use and disclose your information in accordance with this Privacy Policy.

Updates to This Privacy Policy

We may change this Privacy Policy at any time. Please take a look at the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective on “Last Updated” dated indicated above.  By using the Site or providing information to us following such changes, you will have accepted the revised Privacy Policy.

Personal Information

Personal Information We Collect

We collect two types of information: Personal Information and Other Information. “Personal Information” is information that identifies you as a specific individual. “Other Information” is any information that does not identify you as a specific individual. Other Information is addressed below, under the heading “Other Information”.

We and our service providers may collect the following Personal Information:

·           Name;

·           Postal address (including billing and shipping addresses);

·           Telephone number;

·           Email address;

·           Date of birth; and

·           Credit and debit card number. 

If you submit any Personal Information relating to anyone other than yourself, you represent that you have obtained any necessary consents from that individual for use and disclosure of that individual’s Personal Information as described in this Privacy Policy.

How We Use Personal Information

We and our service providers may use Personal Information:

·           To respond to your inquiries and fulfill your requests, including to contact you if necessary;

·           To process and fulfill your order, for example by confirming your order and your billing and shipping information, processing your payments, delivering your products and communicating with you regarding your order; 

·           To send to you important information regarding the Site, changes to our terms, conditions and policies and other administrative information;

·           To send to you information by email, postal mail, telephone and other means about our products and services;

·           To help us improve the customer experience, including by learning more about your preferences to help personalize your experience with us;

·           To analyze trends and statistics in connection with our businesses and Internet properties;

·           To protect the security or integrity of our businesses and Internet properties; and

·           As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or to limit the damages that we may sustain.

How Personal Information Is Disclosed

Your Personal Information may be disclosed:

·           To our third-party service providers, who provide services such as website hosting, data storage, data analysis, payment processing, order fulfillment, IT services and infrastructure, customer service, email delivery and administration, credit card processing, auditing and other similar services to enable them to provide services;

·           To our subsidiaries and affiliated entities (collectively, our “Affiliates”) for marketing and other purposes;

·           To selected third parties (“Promotional Partners”), to permit them to send to you marketing communications. Ma(i)sonry seeks to select as Promotional Partners only reputable companies that offer what we believe to be high-quality products and services;

·           By you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (please note that any information and materials that you post or disclose through such services will become public information, and may be available to visitors to the Site and to the general public; we urge you to be very careful when deciding to disclose your Personal Information, or any other information, on or through the Site);

·           To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding); and

·           As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Other Information

Other Information We Collect

Other Information” is any information that does not identify you as a specific individual, such as:

·           Browser information;

·           Server log files;

·           Information collected through cookies, pixel tags and other technologies;

·           Physical location of your device;

·           Demographic information and other non-personally identifiable information provided by you; and

·           Aggregated information.

How We Collect Other Information

We and our third-party service providers may collect Other Information in a variety of ways, including:

·           Through your browser: Certain information is collected through most devices, such as your Media Access Control (“MAC”) address, device manufacturer and model, device identifier, screen resolution, and the type and version of your operating system and browser.

·           Through server log files: An Internet Protocol (“IP”) address is a number that is automatically assigned to a device by an Internet Service Provider (“ISP”), and is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. We and our service providers use IP addresses for purposes such as calculating usage levels, helping diagnose server problems and administering the Site.

·           Using cookies: Cookies allow a web server to transfer data to a device for recordkeeping and other purposes. We and our service providers use cookies and other technologies to, among other things, enhance and personalize your online browsing and shopping experience and facilitate your ongoing access to and use of the Site, as well as for online tracking purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org. If you choose to decline cookies, some or all of the features, functionality and promotions available through the Site − such as the shopping cart, ability to view certain pages, and even placing orders or reviewing your order history − may not be available to you.

·           Analytics. We may use third-party services, such as Google Analytics, in connection with the Site. Such services use cookies and similar technologies to analyze how visitors use the Site, to compile statistical reports on activity related to the Site, and to provide other services related to the Site. Such services may also collect information about visitors’ use of other websites or other online resources. For more information about Google Analytics, including how to opt out, please go to: https://tools.google.com/dlpage/gaoptout.

·           Flash Local Stored Objects: We and our service providers may use a third-party technology, called Flash, in connection with the Site, including our online content. Flash provides a facility, referred to as Local Stored Objects (“LSO”), that allows a website operator or online content provider (or their service providers) to store certain information locally on an individual’s device; for example, Flash LSOs can be used to store information regarding an individual’s device. If you do not want Flash LSOs stored on your device, you can adjust the settings of your Flash player to block Flash LSO storage using the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your device without you being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the Site. We expect our service providers and technology suppliers to honor any decision by you to restrict or limit Flash LSOs, but we cannot guarantee that they will do so.

·           Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) are small images that may be used by us and our service providers in connection with some pages of the Site and HTML-formatted email messages to, among other things, render such pages to you on various hardware devices and operating system versions, track the actions of users and email recipients, measure the success of marketing campaigns and compile statistics about usage and response rates. Pixel tags may collect information such as the pages, features and links accessed by a user, and the IP address, browser type and operating system of such user’s device.

·           Physical location: We and our service providers may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content, including for marketing purposes, based on the choices that have been made with respect to such uses. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our third-party marketing partners, such as our Promotional Partners, to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns, based on the choices that have been made with respect to such disclosures. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you choose to deny such uses and/or sharing, we, our service providers, and/or our third-party marketing partners may not be able to provide you with the applicable personalized services and content.

·           From you: We and our service providers may collect demographic information such as your city, state or zip code of residence, as well as other information, such as your preferred means of communication, your gender and your date of birth, when you voluntarily provide this information to us or our service providers. We also maintain a record of your orders, purchases, exchanges and returns in connection with the Site or our businesses. Unless combined with Personal Information, this information does not personally identify you or any other customer or potential customer of our businesses.

·           By aggregating information: We and our service providers may aggregate Personal Information collected from our customers and potential customers, for example by using Personal Information to calculate the percentage of such individuals who have a particular telephone area code. Aggregated Personal Information does not personally identify you or any other customer or potential customer.

How We Use and Disclose Other Information

We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your zip code with your name). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information while it is so combined.

Third Parties and Third Party Sites

To the extent that you submit any Personal Information to any third party (for example, via a third-party software application or service — including any social media service — that is included in, available through or linked to from the Site), such third party’s collection, use and disclosure of such information may be governed by its privacy policy, and not by our Privacy Policy. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties.

We are not responsible for the information collection, usage, disclosure or other privacy practices of any third parties, including our Affiliates, third-party service providers, any third-party social media platform (such as Facebook Inc.), any third party making available the devices or operating systems for which the Site is available (such as Apple Inc. or Google Inc.) and any third party operating any site to which the Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our Affiliates.

Third Party Advertisers 

We may use third-party advertising companies to serve ads when you visit the Site. Please note that these companies may use information about your visit to the Site to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to the Site, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit http://networkadvertising.org/optout_nonppii.asp.

Do Not Track Signals

We note that the Site will continue to operate as described in this Privacy Policy, whether or not a “Do Not Track” signal or similar mechanism is received from your browser.


We seek to use reasonable organizational, technical and administrative measures to protect Personal Information under our control. For example, we seek to use Secure Sockets Layer (“SSL”) technology for the placement of orders. Unfortunately, no data storage system or data transmission over the Internet can be guaranteed to be 100% secure. Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.

Please exercise caution in submitting Personal Information via the Site, especially if you are accessing the Site using a WiFi hotspot or public network. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account that you might have with us has been compromised, or if you are unable to utilize our SSL technology in connection with the Site), please immediately notify us of the problem and place any orders with us over the telephone or in person, instead of using the Site. You may contact us in such circumstances in accordance with the “Contacting Us” section below.

Choices and Access

Your Choices Regarding Our Use and Disclosure of Your Personal Information

We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes, regardless of whether such information is collected by us through the Site or otherwise. You may opt-out from:

·           Receiving promotional emails, newsletters or catalogs from us: If you no longer want to receive promotional emails (such as information about new products, special offers and sales events), newsletters or catalogs from us on a going-forward basis, you may opt-out of receiving such communications by: clicking the “opt-out” link in any promotional email or by contacting us in accordance with the “Contacting Us” section below. When so contacting us, please be sure to include your full name and the email and/or postal address that you used when registering or making a purchase.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of our Affiliates, Promotional Partners and other third parties with which we have already shared your Personal Information (i.e., to which we have already provided your Personal Information as of the date that we implement your opt-out request). Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send important administrative messages to you, and you cannot opt-out from receiving such administrative messages. For example, when you place an order, we will continue to confirm your order and shipment status by email. We may also need to contact you via telephone, email or postal mail with information or questions regarding your order.

How You Can Access or Change Your Personal Information

We welcome your willingness to update your information with us. You may review or ask us to update your Personal Information by contacting us in accordance with the “Contacting Us” section below. In your request, please make clear what information you would like to have changed.

We will try to comply with your request as soon as reasonably practicable. We are not responsible for changing information in the databases of Affiliates, Promotional Partners and other third parties with whom we have already shared your Personal Information.

Use of the Site by the Under-Aged

The Site is not directed to individuals under the age of twenty-one (21), and we request that these individuals do not provide Personal Information through the Site. 

Jurisdictional Issues

The Site is controlled and operated by us from the United States, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States.

Contacting Us

If you have any questions about this Privacy Policy, or to make choices about receiving promotional communications, to update your Personal Information, or to place an order, please contact us as follows:

Attn:  Customer Service                
6711 Washington Street

Yountville, CA 94599




Please note that email communications are not always secure; so please do not include credit card information or other sensitive information in your email messages to us.



Restoration Hardware, Inc. (“RH”) is providing the following disclosure in compliance with the California Transparency in Supply Chains Act of 2010 (SB 657), which requires that companies disclose their efforts to eradicate slavery and human trafficking from their direct supply chains.

RH is concerned about the risk of slavery and human trafficking, and has adopted a Vendor Code of Conduct to help reduce such risk in RH’s direct supply chain. Because of the unique nature of the vendors in the supply chain for RH’s Ma(i)sonry business, RH believes that any risk of slavery or human trafficking in this business is remote. As a result, RH does not actively take steps to apply its Vendor Code of Conduct to such vendors, and it only conducts audits, trainings and verifications, requires certifications, and applies accountability standards and procedures with respect to vendors that are subject to its Vendor Code of Conduct.